Terms and Conditions (New Zealand)

1. About these terms

(a) These Terms and Conditions (“Terms”) govern your use of the alt. application and website operated by Appcentuate in New Zealand (collectively, “alt.”, “we”, “us”, or “our”). By creating an account or using alt., you agree to these Terms and our Privacy Policy for New Zealand. These Terms include a zero-tolerance policy for objectionable content and abusive users (see Acceptable use and Content moderation).

(b) alt. is a peer-to-peer marketplace that connects people who need jobs done (“Posters”) with people who offer to do those jobs (“Taskers”). We provide the platform, messaging, and payment facilitation. We are not the employer of Taskers and do not perform the jobs ourselves unless we expressly say so.

(c) These Terms are written for users in New Zealand. The Consumer Guarantees Act 1993 and Fair Trading Act 1986 still apply where relevant.

2. Eligibility and accounts

(a) You must be at least 18 years old to use alt.

(b) You must provide accurate registration details and keep them up to date, including your name, contact details, and (where you receive payouts) identity, tax, and bank details required for Stripe Connect onboarding in your country.

(c) You are responsible for activity on your account. Tell us promptly if you suspect unauthorised access.

3. Market, currency, and location

(a) Tasks in New Zealand are posted and paid in New Zealand dollars (NZD).

(b) Browse, hire, and payout flows for this market use NZD. You should post and offer where the work will be performed and where your payment methods and payout bank account are supported.

(c) Travel mode may let you view another market’s currency while travelling. Switching market may change available payment methods, tax labels, address formats, and the applicable Terms and Privacy Policy.

4. Posting, offering, and hiring

(a) Posters must describe jobs accurately, set a realistic budget, and only hire for lawful work.

(b) Taskers must only offer work they can lawfully and safely perform, and must disclose material limitations upfront.

(c) When a Poster accepts an offer, a contract is formed between the Poster and the Tasker for that job. alt. is not a party to that contract except for platform, payment, and fee terms described here.

(d) Do not share personal contact details for the purpose of bypassing alt.’s messaging or payment systems before a hire is completed through the platform.

5. Payments, fees, and payouts

(a) Payments are processed by Stripe. By using paid features you also agree to applicable Stripe terms for customers and, if you receive payouts, Stripe Connected Account Agreement terms for your country.

(b) When a Poster hires a Tasker, payment for the agreed amount (plus any disclosed connection fee) is authorised or charged and held until the Poster releases payment after the job, or as otherwise described in-app.

(c) Platform fees and Tasker commission are disclosed before you confirm a hire or submit an offer. Amounts may include GST where applicable.

(d) Taskers must complete identity and bank onboarding required for New Zealand (including IRD details where required) before receiving payouts.

(e) You are responsible for New Zealand tax obligations that apply to you, including income tax and GST where required.

6. Promotional credits and codes

(a) We sometimes offer promotional credits, such as a 10 NZD credit for new accounts that sign up with a valid promo code. A credit is limited to one per person and per new account, and is not available where we reasonably believe accounts are duplicates.

(b) A promotional credit is applied against your first task payment on alt. It has no cash value, cannot be transferred or redeemed for cash, and any unused balance is forfeited.

(c) Promo codes cannot be combined with each other or with another offer unless we say otherwise.

(d) We may change, suspend, or withdraw a promotion at any time, and may cancel a credit obtained through misuse or fraud.

7. Cancellations, disputes, and refunds

(a) If work is not completed satisfactorily, Posters and Taskers should first try to resolve the issue in-app. You may also contact support.

(b) Refunds, chargebacks, and payment reversals are handled according to Stripe rules, card network rules, and our support review of the job record.

(c) Nothing in these Terms limits non-excludable rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986.

8. Acceptable use and safety

(a) Zero tolerance: objectionable content and abusive users are not tolerated on alt. This includes hate speech, harassment, bullying, threats, sexual content involving minors, graphic violence, spam, scams, and other content that is illegal, discriminatory, or harmful.

(b) You must not use alt. for illegal, harmful, discriminatory, fraudulent, or deceptive activity; to request or offer sexual services involving minors; to harass or abuse others; or to upload malware or scrape the platform without permission.

(c) Meet safely, verify job details, and follow local laws (including licensing, insurance, and workplace health and safety requirements) that apply to the work.

(d) We may remove content, restrict features, suspend or permanently ban accounts, and withhold payouts where we reasonably believe these Terms or the law have been breached, or to manage fraud, safety, and abuse risk.

(e) Optional trust credentials (such as police checks, working with children clearances, trade licences, or ABN verification) are point-in-time checks displayed as badges. They do not make alt. a party to your job contract, do not guarantee future conduct, and do not replace your own due diligence before hiring or offering work.

9. Content moderation, reporting, and blocking

(a) We use automated tools, including artificial intelligence (AI), together with human review, to help detect, filter, hide, or remove objectionable, abusive, fraudulent, or otherwise prohibited content and behaviour. Automated systems may make mistakes; we may also review reports manually.

(b) You can report tasks, profiles, messages, and other user-generated content in the app. Reports are reviewed by our team. False or abusive reports may themselves lead to account action.

(c) You can block another user in the app. Blocking is intended to stop further contact from that user (including messaging) and to hide them from your experience where technically practical. Blocking does not delete existing job records needed for payments, disputes, or legal compliance.

(d) We aim to act on valid reports of objectionable content or abusive behaviour promptly, including removal of content and restriction or ban of accounts where appropriate.

10. Trust credentials and verification

(a) Where available in your market, you may request optional credential verification through alt. (for example a national police check, working with children clearance verification, trade or contractor licence check, or ABN lookup). Some checks are paid by you; others may be funded by alt. Fees and requirements are shown in-app before you start.

(b) Police checks and similar criminal history checks are performed by accredited third-party providers under applicable regulator rules (in Australia, including ACIC purpose and consent requirements). You must provide accurate information and complete any provider consent forms. We award a badge only when the provider reports a clear outcome and identity details match your verified profile.

(c) Working with children clearances are issued by state or territory authorities. alt. may verify an existing clearance; we do not issue clearances. You remain responsible for holding any clearance the law requires for the work you offer.

(d) Trade licence and ABN checks use official registers or authorised APIs. Results reflect register data at verification time. Licences and ABNs can change status; badges may expire or be removed after re-checks.

(e) We store credential status metadata (such as verified/not verified, verification date, expiry, state, and limited licence or ABN identifiers) to operate badges. We do not publish full police certificates or disclosable court outcome details on public profiles.

(f) Credential badges are optional unless we expressly require a credential for a category. Misrepresenting credentials, or using another person’s clearance or licence, is a breach of these Terms.

11. Intellectual property and content

(a) alt., including its branding, software, and design, is owned by Appcentuate or its licensors.

(b) You grant us a worldwide, non-exclusive licence to host, display, and use content you submit as needed to operate and promote the marketplace.

12. Disclaimers and liability

(a) Except where liability cannot be limited by law, alt. is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted availability or that every Poster or Tasker will perform as expected.

(b) To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss, or for loss of profits, data, or goodwill arising from your use of alt. or from jobs arranged through alt.

(c) Where we are liable and liability can be limited, our aggregate liability for a claim is limited to the greater of (i) the fees you paid us in the 3 months before the claim, or (ii) 100 NZD.

13. Governing law

(a) These Terms are governed by the laws of New Zealand for New Zealand users, without limiting mandatory New Zealand consumer protections.

(b) Disputes may be brought in New Zealand courts or through applicable New Zealand consumer dispute resolution processes.

14. Changes and contact

(a) We may update these Terms from time to time. Material changes will be posted on this page with an updated date. Continued use after changes take effect constitutes acceptance, except where local law requires additional consent.

(b) Questions about these Terms: contact support at tryalt.app/support/request.